General
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Can I change the administrator on an account?
YES! Please Note: The original creator of the account is automatically the account administrator. This administrator can give administrator access to other members of the team. The original account administrator can at any time grant administrative ...
Can I create a team for someone who's not a senior?
Yes, you can, A team can be created for anyone who you would like to collectively share information with other people. This could include divorced parents trying to schedule and coordinate with the other parent or grandparents, a family member with a ...
Can I message with the Senior Tablet application?
Yes! If your Recipient is using our (free) tablet application, we have direct 1:1 messaging available. On the web : Click "Messages" from the left vertical navigation to open the messaging page. Click "Create Message" and make sure that the recipient ...
Can I make a picture in SafeKeeper my screensaver?
Yes! Open SafeKeeper Click/tap the picture you would like to see. It will enlarge. On a computer: right click the mouse, the pop-up selection menu appears. On a tablet: tap and hold on the image until the pop-up selection menu appears. Choose “*Save ...
Can I restrict access to certain team members?
Yes. There are permission settings for all Team members. If you are the Administrator : You are either the first person to create the eLivelihood account or you have been invited by an Administrator as a "Contributor" and then promoted to an ...
Can I send a message to another team members?
Yes Just open the messages page on the left hand navigation bar and click on "Create Message". Create the message string and include any other member of the team you would like to include in the message string. If a team member you are trying to ...
Can I share SafeKeeper information with the Recipient Tablet Application?
SafeKeeper items are intentionally not shared with the Senior Tablet application. The Senior Tablet application is designed for engagement and isolation-mitigation. The SafeKeeper is designed for sharing information with the Family, Caregivers, etc.
How do Calendar Appointments work?
Calendar Appointments can be created by any member with appropriate permissions to create/edit the calendar feature. Appointments are items that can be assigned to any member of the team with the ability to view the calendar feature. In addition to ...
How do Calendar Tasks work?
Calendar Tasks can be created by any member with appropriate permissions to create/edit the calendar feature. Tasks are items that can be assigned to any member of the team with the ability to view the calendar feature. In addition to date, time, ...
How do I accept a calendar task or appointment?
Notifications for assigned Tasks or Appointments are both in-app (mobile phone notification) and email, by default. You can make changes to the settings here: Change My Profile Mobile: From your mobile device dashboard you will see all your calendar ...
How do I add notes to a calendar event, task or appointment?
Notes can be added by updating a task or appointment with notes. MOBILE: If you only have one team, your app will default to your dashboard. If you have multiple Teams, at the top left hand corner, choose the*Main Menu (*icon that is 3 horizontal ...
How do I add time to a Calendar Event, Task or Appointment?
Time spent can be added by updating an event, task or appointment with notes. On the web: Click the "Calendar" link in the left vertical navigation. If you have multiple teams, be sure you have selected the correct Recipient avatar (picture) at the ...
How do I assign a Calendar task or appointment?
In the Calendar, you can only assign a responsible party to tasks and appointments. Events do not have the ability to assign a team member. All Calendar items can have participants. To assign a task or appointment to an individual on the team, choose ...
How can I update my password?
Web: Go to the login screen: https://dashboard.elivelihood.com/login Click on I forgot my password below the blue "Sign In" button. Enter your email address *and click *Submit If you already have an established account, you will be sent a temporary ...
How do I update access permission for a team member?
Only administrators can update permission settings for other members of the team. Permissions can only be edited by using our web portal (not the mobile): https://dashboard.elivelihood.com/login Click on the corresponding*Team*from the left hand menu ...
How do I clear my browser cache?
Please see below for a list of popular browsers: Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge Google Chrome *Step 1: Open the settings — *Launch Google Chrome, click the Chrome menu icon represented by three horizontal bars in the ...
How do I contact eLivelihood?
You can reach out to us through email at: support@elivelihood.com. You will receive a confirmation email that your message and request has been delivered. We will respond as soon as possible. Our phone number is: 720-779-1326 Our office hours are ...
How to add a new recipient?
To create a new recipient, please follow the signup process on www.elivelihood.com through our web portal. Once your recipient is created, you and your members can manage day-to-day operations using our mobile as well as web application(s). To add a ...
How to delete a Calendar Event/Task/Appointment?
If you have permissions to create/edit a calendar appointment, tap or click to open the calendar activity. Web: Once open, you will see a purple pencil icon in the upper right corner. Tap/click the purple pencil (edit). The purple pencil will turn ...
How do I delete a Team?
To delete a Team the user should be owner's account, other roles will not be able to perform deletion action: Follow the following steps as an owner to delete a team. Start by clicking on the Recipient's Profile to be deleted, situated in the upper ...