You've invited a Contributor to your Team. The Contributor has not accepted the invitation (maybe they didn't see the invitation or it was caught in their SPAM folder).
How do I check the status of the Contributor's invitation to the Team?
- Choose your Recipient Team (web-only)
- On the web: click the image of the Recipient on the left vertical menu
- Now you see Team information in the top box and Recipient information in the lower box.
- To view individual Contributor information and/or change permissions click the icon adjacent to their name.
- Look to the upper left, under the text "Contributor Profile". If the Contributor has not accepted the invitation you see an orange warning button that reads 'Pending':
- Click the orange 'Pending' button and you will see a popup
- When you click "YES" the Contributor will immediately be resent the invitation. If the Contributor still does not see the invitation email, please submit a support ticket by clicking the ? icon/button in the upper right corner of the screen. We can identify exactly what happened and will respond with a fix or alternatives.
What if i need to change the Contributor's email address and resend the invitation?
- Follow the steps 1-3 above.
- Click the red 'Edit Membership' button below the Contributor's generic system avatar on the right side of the screen.
- Make changes to the Contributor's email address and click 'Save'.
- Now follow step 5-6 above.